Frequently Asked Questions | Snow Holidays

Lift Passes
Can you ski or snowboard without a lift ticket?
What does a lift pass entitle me to?
Can I ski more than one resort on the one lift ticket?
Are there senior discounts?
Is my multi-day ticket consecutive?
Do I need a lift pass to toboggan?

Lessons
Do I need lessons?
What is my Skier/Boarder type?
How long are my lessons?
Where do my lessons take place?
I have skied 20 years ago, if I take first timer lessons will I be stuck at the basic level the whole time?
What are the group lesson sizes?

National Park / Gate Entry
Does my entry fee include parking?
Do I need to carry chains to the resort?
Do I need to pay for National Parks Entry if I catch the Skitube?
Where do I pay my National Park gate entry fee?

Arrival
When I arrive in Perisher via the Skitube, how do I get to my lodge?
What if I arrive late?
Is there a bond required for check-in?

Equipment Hire
Do I need to send through my sizes before I arrive?
How long does it take to get fitted for ski hire?
Where can I get snow chains from?
What age do the child rates cover?
Do I need waterproof clothing for snow play and skiing/boarding?
Can I hire roof racks?

Accommodation

What is the difference between self-contained and lodge/hotel style accommodation?
Can I have extra people sleeping on the floor?
Are apartments fully self-contained?
Can I pay for my accommodation when I arrive or check out?

Payments
How can I pay?
What is the payment schedule?
When can I expect a receipt?

Miscellaneous
Which resort is best for families/children?
If I’m not skiing or boarding what other activities are there?
What times are the lifts open?
Is there child care / day care available?
Can I toboggan?
Do I need travel insurance?
What is Gluhwein?

Conditions
When will it snow?
When is the best time for snow?

What if there’s no snow when I get there?
How do I know when to fit chains?
Are the roads difficult to travel?
If there isn’t much snow and I want to cancel my booking, will I get any money back?
How will I know if the road is clear to the mountains?

Transport
What is the Skitube?
How can I travel between Perisher and Smiggins?

 

 

LIFT PASSES

Can you ski or snowboard without a lift ticket?
If you wish to catch any lifts in a resort (chairlift, t-bar etc) you are required to hold a valid lift pass.  Lift passes cannot be shared between people.

What does a lift pass entitle me to?
This depends on the type of pass purchased.  Some will entitle you to all mountain access and some are restricted passes allowing access to certain lifts only.  If you hold a lift and lessons ticket, the pass includes a lesson each day. Your lift ticket does not include the National Park entry fee for NSW or Gate Entry for VIC, however if you purchase a lift ticket with Skitube from Bullocks Flat included (if Perisher is your destination) this does include the National Park fee.

Can I ski more than one resort on the one lift ticket?
NSW: No, your Perisher, Selwyn, Charlotte Pass or Thredbo lift ticket gives you access to that resort alone.
VIC: As Falls Creek and Hotham are affiliated, you may ski both resorts with a valid lift pass.  You can take a helicopter ride to move between the two resorts at an extra cost if you wish to.

Are there senior discounts?
All resorts provide discounts on lift tickets for seniors. Please contact your consultant for details.

Do I need a lift pass to toboggan?
No, a lift pass is not necessary to toboggan.  It is strongly recommended that you stay within the designated tobogganing areas within the resort.
Top of the Page
 

LESSONS

Do I need lessons?
It is strongly recommended that first timers take lessons.  Skiing and snowboarding can be dangerous for both you and other riders if equipment is used the wrong way or if you are unable to perform actions to avoid accidents.

What is my Skier Boarder type?

Level Skier Snowboarder
1 Never Skied Never boarded
2 Can complete basic snowplough turns and stop. Can basic turns on heel-side and toe-side, and ride the lift.
3 - 4 Starting intermediate terrain skiing moderately, Confident riding lifts and progressing to parallel turns Turning confidently on easy runs and some intermediate runs, progressing to riding fakie and beginning basic freestyle
5 - 6 Can ski short turns parallel with pole plants, introducing steeper terrain and bumps towards confidently skiing advanced runs. Carving advanced terrain with short turns and safely landing small airs. Park & Pipe progression

 

How long are my lessons?
The length of your lessons will depend on which resort you attend; most offer 2 hour lessons.

Where do my lessons take place?
There are designated areas within each resort for guests to gather for their lesson.  They are obviously sign posted, however, if you are unsure any member of staff within the resort should be able to point you in the right direction.

I have skied 20 years ago, if I take first timer lessons will I be stuck at the basic level the whole time?
Regardless of whether you take first timer lessons or all standard lessons, you will progress as the group progresses.

What are the group lesson sizes?
This depends on the resort and the type of lessons purchased, numbers are generally no more than 10.

Top of the Page
 

NATIONAL PARK / GATE ENTRY

Does my entry fee include parking?
Your entry fee includes day parking at all resorts and overnight parking at Thredbo. Perisher and Selwyn do not provide overnight parking within the resort.
Parking in the Victoria resorts is an additional cost.

Do I need to carry chains to the resort?
In VIC all cars are required to carry chains above the snowline.  In NSW, only 2WD cars are required by law to carry chains within the National Park.  It is recommended all cars carry chains around the Snowy Mountains in winter as conditions can change quickly.

Do I need to pay for National Parks Entry if I catch the Skitube?
No. Your National Parks Entry Fee is included in your Skitube ticket.

Where do I pay my Gate Entry or National Park entry fee?
For all resorts you can pay at the park gates when you pass through, for Perisher and Thredbo in NSW you can also pay for and collect your National Parks entry sticker at the Snowy Region Visitors Centre in Jindabyne.
Top of the Page

ARRIVAL

When I arrive in Perisher via the Skitube, how do I get to my lodge?
There is a courtesy phone in the Skitube building behind the trolley bay with direct dial numbers to each lodge.  All you need to do is call the lodge and let them know you have arrived.

What if I arrive late?
Each property has their own late arrivals procedure.  Ask your consultant for details.

Is there a bond required for check-in?
Every property will require a bond either a cash deposit or a credit card swipe. Amounts vary from property to property.
Top of the Page
 

EQUIPMENT HIRE

Do I need to send through my sizes before I arrive?
No. You will be fitted upon arrival.

How long does it take to get fitted for equipment hire?
Times can vary depending on the number and ages of people being fitted, but in most cases you should expect about 10 minutes per person.

Where can I get chains from?
Chains can be collected from most service stations or hire shops around the Snowy Mountains and Victorian resorts.  There is no need to pre-book them but you can ask your consultant about pre-booking if preferred.

What age do the child rates cover?
Child ages for equipment hire are generally up to 14 years old, except in Thredbo where it is up to 17 years old.

Do I need waterproof clothing for snowplay and skiing/boarding?
It is strongly recommended that you hire or purchase waterproof clothing for snow activities.  We also recommend wearing layers as the weather can change very quickly in the Mountains.

Can I hire roof racks?
Roof racks can be hired from most rental stores.
Top of the Page
 

ACCOMMODATION

What is the difference between self-contained and lodge/hotel style accommodation?
Generally in a lodge or hotel you book a room with ensuite and it often includes meals. With self-contained properties you book a whole apartment/house with kitchen facilities allowing you to cook for yourself.

Can I have extra people sleeping on the floor / in a swag?
In lodges and hotels, only the people booked and paid for can stay in the room, you cannot exceed this number.

In self-contained properties there is a limit to the number of people legally allowed in a unit due to fire regulations and/or National Park requirements.  If you are found to have more people than the stated limit you may be fined and removed from the property immediately.

Are apartments fully self-contained?
All apartments/townhouses/units are fully self-contained including kitchen facilities.  Each apartment has unique inclusions, ask your consultant for details.

Can I pay for my accommodation when I arrive or check out?
Our booking terms and conditions require that all bookings are paid for in full 2 months prior to travel or upon booking if booking within 2 months of travel.  Any incidentals such as phone calls, mini-bar or extra meals can be paid for upon check out.
Top of the Page
 

PAYMENTS

How can I pay?
Payment for your booking can be made by credit card (there is a 1.5% surcharge for Visa or Mastercard payments or 3.178% for Amex) or direct deposit.

What is the payment schedule?
We require 50% deposit to be paid within 7 days of making the booking with the final balance due 2 months to travel.  If travelling within 60 days full payment is required upon booking.  Different payment schedules may apply for Early Bird offers or specials.

When can I expect a receipt?
Payments are receipted overnight, and as such you will receive updated documents the day after your payment.  If you are travelling within 24 hours, you will receive documents by the end of the working day.
Top of the Page
 

MISCELLANEOUS

Which resort is best for families/children?
All of the resorts we book have great family/children facilities.  They all offer lessons for children, snow sports school and snow play areas.

If I’m not skiing or boarding what other activities are there?
There lots of alternative activities to try depending on the resort you visit, for example, riding the scenic chair lift, tobogganing, snowtubing and general snow play.  Thredbo and Mt Buller each have a leisure centre and Alpine Museum.  Most resorts also have firework displays on certain nights.

What times are the lifts usually open?
Lifts are open from 8:30am until 4:30pm.

Is there child care / day care available?
Each resort has child care and day care available from half days to consecutive full days.

Can I toboggan?
All resorts have a designated toboggan area. It is recommended that you stay within the designated area to avoid accidents.

Do I need travel insurance?
We strongly recommend travel insurance, as all monies paid within 2 months are non-refundable. Travel insurance can cover you for a number of situations you may not consider if travelling to the snow for the first time such as piste closure and loss of lift tickets.  For a details list of items covered, ask your consultant for a travel insurance flyer.

What is Gluhwein?
Gluhwein or mulled wine is a delicious warm wine ‘cocktail’.  Follow the recipe below and make a batch to share with friends, and you will soon know why Gluhwein translates to ‘glow wine’… fantastic after a long day on the slopes!

Serves 6
3 cinnamon sticks
10 whole cloves
1/2 large orange
2 cups water
1 cup sugar
2 (750-milliliter) bottles inexpensive dry red wine (such as merlot)
Rum (optional)
1. Enclose cinnamon sticks and cloves in large mesh tea ball or cheesecloth (breaking cinnamon sticks to fit as necessary); place in large pot. 2. Place orange half on work surface. Using knife, cut thick strips (including peel, pith and a bit of fruit) away from orange.
3. Add water and sugar to spices in pot and bring to a boil, stirring to dissolve sugar. Add orange rind to pot, reduce heat to low, and simmer 10 minutes. Remove from heat.
4. Add wine to spice mixture and place pot over medium heat. Heat mixture, stirring occasionally, until hot (do not boil). Pour into mugs, adding a shot of rum to individual servings as desired, and serve hot.

Top of the Page
 

CONDITIONS

When will it snow?
As you know the weather is unpredictable!  We would recommend checking one of the many weather forecasts online for up to date long-range and short-range forecasts.

When is the best time for snow?
The snow season runs from the June long weekend to the October long weekend.  The peak time, and usually the best time for snow coverage, is July and August. In addition, all of the Australian snow resorts have snow making facilities, which helps to maintain or top up snow cover in periods of low snowfall.

What if there’s no snow when I get there?
If there is not enough snow for your chosen resort to open any runs, you will be informed prior to your booking arrival date and your options will be discussed with you at that time.  In Victoria each of the resorts have a snow guarantee in place, which means if a certain number of lifts are not operating a certain number of days before your stay, you are entitled to a refund or credit (terms and conditions apply).

How do I know when to fit chains?
If it is necessary to put chains on your tyres on your way up to the mountain, you will be stopped at the appropriate chain-fitting bay by a National Park or resort officer who will advise you on conditions.

Are the roads difficult to travel?
As with any road in inclement weather, it is strongly recommended that care is taken and speed limits are adhered to.  The roads can also be windy and busy in peak times, so it is advisable that guests travel slowly and cautiously.

If there isn’t much snow and I want to cancel my booking, will I get any money back?
Our booking terms and conditions state that all monies paid within 2 months of travel are non-refundable.  If there is no skiable snow at your chosen resort, you will be informed prior to your arrival are your options discussed with you at that time.  For Victorian bookings, if the Snow Guarantee is in effect, you will receive a discount or credit.

How will I know if the road is clear to the mountains?
The NSW RTA can provide you with up to date condition reports by calling 13 27 01.
Top of the Page
 

TRANSPORT

What is the Skitube?
The Skitube is an underground train running from Bullocks Flat (18km from Jindabyne, outside the National Park) to Perisher Valley and on to Blue Cow.  It is a convenient way for day-trippers staying in Jindabyne to ski/board at Perisher without having to drive themselves.  It is also a requirement that guests staying on snow at Perisher park their car at the Bullocks Flat Skitube Terminal (parking here is free) and catch the Skitube to Perisher as there is no overnight parking available within the resort (with the exception of The Man from Snowy River Hotel and some Smiggins properties).

How can I travel between Perisher and Smiggins?
There is a free shuttle bus that runs between Perisher and Smiggins all day to allow you movement between the two areas.  You can also ski/board between, depending on your ability level.